US DOMESTIC SHIPPING

Domestic Shipping Policy for Metalign Labs

1. Free Shipping on Orders At Metalign Labs, we are pleased to offer free shipping on all orders placed with us. We understand the importance of timely and cost-effective delivery of orthodontic products, and we strive to provide the best service possible to our clients.

2. Shipping Charges for Corrections While we offer free shipping on initial orders, there are certain circumstances where shipping charges will apply. Specifically, if corrections need to be made due to errors caused by the patient or the practice that cares for them, shipping costs will be charged.

Examples of chargeable corrections include but are not limited to:

• Incorrect impressions or scans provided by the practice

• Changes in patient treatment plans that require new or adjusted appliances

• Any other modifications requested due to errors on the part of the practice or patient

3. Determining Responsibility for Errors To ensure transparency, we will work closely with the practice to determine the cause of any errors that necessitate corrections. If it is found that the error originated from Metalign Labs, we will cover the shipping costs for the necessary corrections.

4. Shipping Methods and Timelines For both initial orders and corrections, we utilize reliable shipping carriers to ensure timely delivery. The standard shipping time is [insert typical delivery timeframe], but this may vary based on location and specific order requirements.

5. Contact Information for Shipping Inquiries For any questions or concerns regarding our shipping policy, or to discuss specific shipping needs, please contact us.

6. Policy Updates Metalign Labs reserves the right to update this domestic shipping policy as needed. Any changes will be posted on our website with the effective date clearly indicated.

Thank you for choosing Metalign Labs. We are dedicated to providing exceptional service and look forward to continuing to meet your orthodontic laboratory needs.

INTERNATIONAL SHIPPING

IInternational Shipping Policy for Metalign Labs

1. Shipping Costs Metalign Labs is committed to providing our international clients with the best possible service. While we strive to offer free shipping to as many locations as possible, there are certain regions where shipping fees may apply. These charges will be clearly communicated at the time of order placement.

2. Customs Fees and Surcharges Please note that shipments to international destinations may be subject to additional customs fees, import duties, taxes, and other charges that are beyond our control. These surcharges are imposed by the destination country's customs authorities and are the responsibility of the recipient.

3. Shipping Methods and Delivery Times We use reliable international shipping carriers to ensure your orders are delivered promptly. However, delivery times may vary depending on the destination country and customs processing times. Typical delivery timeframes will be provided at the time of order.

4. Shipping Fees for Corrections If corrections to your order are required due to errors caused by the patient or the practice, additional shipping fees will apply. This includes incorrect impressions, changes in treatment plans, or other modifications necessitated by errors on the part of the practice or patient.